COSTS AND SERVICE INFORMATION

Immigration:

The basis of our charges for Immigration works is the Agreed Fee. An Agreed Fee means any

fee agreed between us and the client. It does not include the Visa Application fee and any

other fees payable to the Home Office. The client is responsible for payment of all the visa

application fees and disbursements. The time scale to finish the Immigration work is six

months but may be longer if the Home Office raises some issues. If the immigration matter

becomes contentious and proceeds to the Immigration Tribunal or Court, we shall discuss

with the client and agree again for another Agreed Fee. The Solicitors who have the conduct

of the Immigration matters are highly experienced lawyers with not less than 10 years’

experience.

Conveyancing:

The basis of our charges for Conveyancing works is the Agreed Fee. An Agreed Fee means

any fee agreed between us and the client. If we are representing the buyer in a property

transaction, our fee does not include any money for payment of stamp duties, capital gains

tax and costs of searches and registration in the land registry. The client is responsible for

payment of all disbursements. The time scale to complete a transaction is about four months

but may be longer if there are issues to be resolved arising from surveys and searches. We are

not on the Panel of Lenders at the moment and therefore can only represent sellers and cash

buyers. The Solicitors who have the conduct of the Conveyancing matters are highly

experienced lawyers with not less than 10 years’ experience.

Complaint Handling Procedure:

Jaycee Gold Solicitors is committed to high quality legal advice and client care. If you are

unhappy about any aspect of the service you receive from us, or about the bill, please contact

the person dealing with your case in the first instance. If after discussing the matter with the

case worker, the difficulty remains unresolved, you should write a letter addressed to the

Principal Solicitor. We aim to resolve your complaint within eight weeks of your notification.

If you are not satisfied with our handling of your complaint you can ask the Legal

Ombudsman (LeO) at PO Box 6806, Wolverhampton WV1 9WJ about your complaint. You

can also e-mail the Legal Ombudsman (LeO) at enquiries@legalombudsman.org.uk or

telephone them on 0300 555 0333 or +44121 245 3050 if calling from overseas to consider

the complaint. For further information on the rules and procedures for making a complaint to

the Legal Ombudsman, please visit the website of the Legal Ombudsman at

www.legalombudsman.org.uk .

If you want to make a complaint against us to the Solicitors Regulation Authority, it must be

for breach of the Solicitors Rules and Code of Conduct and not for poor services. You can

visit the SRA website at www.sra.org.uk and follow the instructions on how to make a

complaint. However, the SRA does not award compensation for losses occasioned by poor

services. Only the Legal Ombudsman can award compensation.